Your privacy is more than a legal obligation to Gempak9 — it is a responsibility we take seriously every day. Find out exactly how your personal data is collected, used, and protected when you use our platform.
Here is how Gempak9 ensures your personal information is always protected and respected
All data transmitted between your device and Gempak9's servers is encrypted using 256-bit SSL technology — the same level of security used by Malaysia's leading banking institutions.
Gempak9 only collects data that is genuinely necessary to deliver the best possible service. We do not collect irrelevant or excessive information from our members.
Your personal information will never be sold, rented, or shared with any third party for marketing or commercial purposes. Your data belongs to you alone.
As a Gempak9 member, you have the right to access, correct, or request deletion of your personal data at any time through our customer support team.
All your deposit, withdrawal, and gaming activity records are stored confidentially. This information cannot be accessed by any other party without your consent.
Gempak9's privacy policy and data handling practices are designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA).
This Privacy Policy explains how Gempak9 collects, uses, stores and protects your personal information when you use our platform. By registering or using Gempak9, you agree to the terms set out in this Privacy Policy.
Gempak9 ("we", "Platform") is committed to protecting the privacy of all its users. This Privacy Policy is formulated in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and global best practices in data protection.
This policy applies to all personal information collected through the Gempak9 website, mobile app, live chat, and all our official communication channels. We encourage you to read this policy carefully so you fully understand your rights and how we handle your personal data.
Important Note: Gempak9 only processes personal data of members aged 18 and above, in line with our platform's eligibility policy. Any information received from underage individuals will be deleted immediately.
Gempak9 collects several categories of personal information to enable us to provide a safe, responsible, and quality service to every member.
| Data Categories | Example Information | Primary Purpose |
|---|---|---|
| Identity | Full name, IC number, date of birth | KYC & eligibility verification |
| Contact | Phone number, email address | Communication & OTP verification |
| Finance | Bank account number, transaction records | Deposit & withdrawal processing |
| Technical | IP address, device type, location | Security & fraud prevention |
| Usage | Game history, betting preferences | User experience improvement |
We do not collect sensitive information such as biometric data, health information, or religious beliefs unless specifically required by law or a legitimate verification process.
All data collected by gempak9 has a clear and legitimate purpose. We do not use your data for anything unrelated to delivering our platform services.
Gempak9 will only send you marketing communications if you have given explicit consent during registration or subsequently through your account settings. You may withdraw this consent at any time.
Gempak9 does not sell, rent, or trade member personal data to any third party for marketing purposes. However, there are certain situations where we may need to share your information with other parties.
Our Commitment: All third parties granted access to Gempak9 member data are bound by strict data protection agreements and are regularly audited to ensure compliance with our privacy policy.
Gempak9 continuously invests in the latest security infrastructure to ensure your personal data is always protected against unauthorised access, leaks, or misuse.
While we take comprehensive security measures, no online system can guarantee 100% absolute security. We encourage you to use a strong, unique password and enable 2FA for maximum account protection.
The Gempak9 platform uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and gather usage statistics that help us improve our services.
You can manage cookie settings through your browser. However, disabling essential cookies may affect the overall functionality of the Gempak9 platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data held by Gempak9. We are committed to respecting and facilitating the exercise of these rights.
Request a copy of all personal data we hold about you at any time.
Correct any inaccurate or incomplete information in your account.
Request deletion of your personal data, subject to applicable legal requirements.
Object to the processing of your data for direct marketing purposes at any time.
To exercise any of the above rights, please contact the gempak9 customer support team via the in-platform live chat. We will process your request within 14 business days.
Gempak9 retains member personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable Malaysian law.
When data is no longer needed, Gempak9 will securely delete or anonymise it to ensure it cannot be recovered or accessed by any party.
If you have any questions, concerns, or wish to exercise your rights in relation to this Privacy Policy, our team is ready to assist you.
Gempak9 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated to members via in-platform notification or email at least 14 days before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the updated policy.
For more information on the rules and your responsibilities as a member, please refer to Terms and Conditions us. For information on safe and responsible gaming practices, visit the Responsible Gaming us.